Terms of use & Privacy Policy

GENERAL TERMS OF USE OF THE WEBSITE

The publisher and owner of the website www.marisoasis.hr is Maris Oasis d.o.o., with its registered office at Put Supavla 1, 21000 Split, Croatia, Croatian personal identification number (OIB): 50301434841, court registration number (MBS): 060457474 (hereinafter: the “Publisher”).

The website www.marisoasis.hr presents the tourism offerings of Maris Oasis Resort and Kamp Jasenovo, including accommodation, hospitality services, additional facilities and other services available to guests.

Accommodation and related tourism services are provided by Kamp Jasenovo d.o.o., with its registered office at Ulica Jasenova 123, 22000 Šibenik, Croatia, OIB: 74035453696, MBS: 110113994, a company wholly owned by Maris Oasis d.o.o. (hereinafter: the “Service Provider”).

The contractual relationship concerning the reservation and provision of accommodation services is established between the user and KAMP JASENOVO d.o.o., which is responsible for providing the reserved services in accordance with the applicable booking and payment terms.

A user of the website www.marisoasis.hr is any natural or legal person who directly or indirectly accesses the website, views its content or uses the services available through it.

The term “website” includes all web pages, subpages and their components within the domain www.marisoasis.hr.

The website is intended to inform users about the accommodation, tourism and hospitality services and other facilities offered by Maris Oasis Resort and Kamp Jasenovo, and to enable enquiries, availability checks and accommodation bookings through the connected booking system.

By using the website, users acknowledge that they have familiarised themselves with these Terms of Use and undertake to use the website in accordance with the applicable laws of the Republic of Croatia.

Accommodation bookings, payment methods, cancellation conditions and other rights and obligations relating to the provision of services are governed by the specific booking and payment terms made available to users before they confirm a reservation.

Content published on the website, including text, photographs, graphic elements, logos and other materials, is protected by applicable intellectual property rights. Unauthorised use, reproduction, distribution or public publication is prohibited without the prior consent of the relevant rights holder, except where permitted by applicable law.

The Publisher endeavours to ensure the website’s continuous availability and proper operation. Access may occasionally be unavailable due to maintenance, the introduction of new content or unforeseen circumstances beyond the Publisher’s control. The Publisher will endeavour to resolve such issues as quickly as possible. Users may send enquiries and comments by email, and the Publisher will provide a written reply by post or email within the statutory period.

BOOKINGS AND CONCLUSION OF CONTRACTS

Accommodation at Maris Oasis Resort and Kamp Jasenovo may be booked through www.marisoasis.hr using the connected online booking system or by contacting the Service Provider directly through the available communication channels.

When booking, users select their preferred accommodation category, dates of stay, number of guests and any additional services, subject to availability. Users must provide accurate, complete and truthful information required to process the reservation, including the number of adults, the number and ages of children, and any other details that may affect the price and conditions of the service.

Based on the user’s enquiry or selected services, the Service Provider issues an offer specifying the accommodation, dates of stay, price, advance payment (deposit), payment method and validity period of the offer.

The validity period is determined by the Service Provider and clearly stated in each offer. The user confirms the reservation by paying the required deposit within the offer’s validity period.

A reservation is considered confirmed once the Service Provider receives the deposit within the specified period. Written confirmation of the reservation is then sent to the user by email.

If the user does not pay the deposit within the deadline specified in the offer, the offer expires and the Service Provider is not obliged to keep the accommodation available. Any subsequent payment is subject to a new availability check and confirmation by the Service Provider.

The offer is prepared on the basis of the information provided by the user when booking, and the stated price applies exclusively to the agreed services and the declared number and composition of guests. The user is responsible for the accuracy of the information provided and must promptly notify the Service Provider of any changes that may affect the reservation or accommodation price.

If, at check-in or during the stay, the actual number of guests, children’s ages, type of accommodation equipment or additional services used differ from the confirmed reservation, the Service Provider may charge the price difference in accordance with the applicable price list and booking conditions, provided that the relevant prices and calculation method were available to the user before confirmation of the reservation.

The offer and booking confirmation do not constitute the final invoice for services provided. The final amount payable is calculated on the basis of the agreed and actually used services, taking into account any deposit already paid. The final invoice is issued during the stay or at check-out in accordance with applicable regulations.

The contractual relationship for the provision of accommodation services is established between the user and KAMP JASENOVO d.o.o., which is responsible for providing the reserved services in accordance with the applicable booking and payment terms.

By paying the deposit, the user confirms acceptance of the booking, payment and cancellation terms made available before payment.

The Service Provider reserves the right to contact the user to verify or supplement information necessary to fulfil the reservation.

PRICES AND TOURIST TAX

Accommodation prices at Maris Oasis Resort and Kamp Jasenovo are stated in euros (EUR), include applicable value added tax (VAT), and are determined according to the Service Provider’s current price list, selected accommodation category, dates of stay, number and composition of guests, and additional services.

The total reservation price is calculated on the basis of the information supplied by the user when booking. The user is responsible for the accuracy and completeness of that information, including the number of adults, the number and ages of children, type of camping equipment, number of vehicles, pets and any other circumstances that may affect the accommodation price.

The price stated in the offer applies only to the agreed services and the information specified in the reservation. Subsequent changes, including changes to the number or composition of guests, extension of the stay or use of additional services, may result in a change to the total price in accordance with the applicable price list and booking terms.

If, at check-in or during the stay, discrepancies are identified between the reservation details and the actual circumstances, the Service Provider may charge the difference for additional or differently used services according to the prices and calculation rules communicated to the user before confirmation of the reservation.

Additional guests, vehicles, camping equipment or pets not included in the confirmed reservation are subject to prior availability checks and approval by the Service Provider, as well as any applicable surcharge under the price list.

Tourist tax is calculated in accordance with the applicable laws of the Republic of Croatia and decisions of the competent authorities. If tourist tax is not included in the accommodation price, its amount must be clearly communicated to the user before the reservation is confirmed.

All additional services not included in the confirmed reservation are charged according to the applicable price list, with the user being informed of their price in advance.

The offer and booking confirmation do not constitute a final invoice. The final amount payable is calculated on the basis of agreed and actually used services, taking into account any deposit already paid. The final invoice is issued during the stay or at check-out in accordance with applicable regulations.

Subsequent changes to published prices do not affect the price of a previously confirmed reservation unless the agreed services have changed or other circumstances expressly allowing a price adjustment have arisen.

PAYMENT METHODS AND TERMS

Accommodation at Maris Oasis Resort and Kamp Jasenovo may be paid for through the online booking system, by bank transfer or directly at reception, in accordance with the conditions specified in the offer or booking confirmation.

Advance payment (deposit)

To confirm a reservation, the user must pay a deposit in the amount and within the deadline stated in the offer or during the online booking process.

Payment of the deposit constitutes confirmation of the reservation and acceptance of the applicable booking, payment and cancellation terms.

If the deposit is not paid within the specified deadline, the offer expires and the Service Provider is not obliged to keep the offered accommodation available.

If the requested accommodation is no longer available when a late payment is received, the guest will be offered an alternative accommodation category, subject to current availability, or a full refund of the amount paid.

The guest acknowledges that the price of an alternative accommodation category may differ from the price stated in the original offer. Any price difference will be clearly indicated in a new offer, and the replacement reservation will be confirmed only with the guest’s prior consent.

If the guest does not accept the proposed alternative or suitable accommodation is unavailable, the full amount paid will be refunded.

Payment methods

The Service Provider offers the following payment methods:

• Credit and debit cards: One-time online payment through the secure CorvusPay system using Visa, Mastercard and Maestro cards, or other cards supported and displayed by the system at the time of payment.
• Bank transfer: Payment to the Service Provider’s bank account using the details and instructions provided in the offer or pro forma invoice.
• Payment at reception: Payment of the remaining reservation balance and additional services in cash or by accepted payment cards, in accordance with the payment terms.

Online card payments and transaction security

Online card payments are processed through CorvusPay, operated by Corvus Info d.o.o.

Payment card details are entered through a secure payment interface. The Service Provider neither receives nor stores complete payment card details, including the CVV/CVC security code.

Data processing during payment is carried out in accordance with applicable security standards and personal data protection rules.

Payment of the remaining balance

• Maris Homes – mobile homes: The user must pay the remaining agreed accommodation price at check-in, unless the full amount has already been paid or expressly agreed otherwise. Any additional services used during the stay that are not included in the confirmed reservation are charged according to the applicable price list and paid for at check-out.
• Kamp Jasenovo – camping pitches: The user may pay the remaining agreed accommodation price at check-in, during the stay or at check-out, at their discretion. Any additional services used during the stay are charged according to the applicable price list. All outstanding amounts must be settled no later than check-out.

Any deposit already paid is deducted from the final amount payable.

Payment confirmation and invoicing

Following a successful online transaction, the user receives payment confirmation through the booking or payment system.

The Service Provider issues the appropriate invoices in accordance with the applicable tax and accounting regulations of the Republic of Croatia.

Confirmation of a card transaction does not constitute the final invoice for accommodation services provided.

BOOKING CANCELLATIONS AND REFUNDS

The user has the right to cancel a confirmed reservation at Maris Oasis Resort or Kamp Jasenovo, subject to the cancellation conditions stated in the offer, booking confirmation and these General Terms and Conditions.

Cancellation conditions

To confirm a reservation, the user must pay a deposit in the amount and within the deadline stated in the offer or during the online booking process.

Unless different conditions have been expressly agreed in the offer or booking confirmation, the following rules apply:

• 30 or more days before the scheduled arrival date: refund of 100% of the deposit paid.
• 29 to 15 days before the scheduled arrival date: refund of 50% of the deposit paid.
• 14 days or fewer before the scheduled arrival date: the deposit is non-refundable.

Cancellation periods are calculated by reference to the scheduled arrival date stated in the booking confirmation.

Cancellation procedure

The user must submit a cancellation request in writing to the Service Provider’s email address specified in the booking confirmation.

A cancellation is deemed received when the Service Provider receives the user’s written notice.

Refund of payments

If the user is entitled to a deposit refund under the applicable terms, the Service Provider will issue the refund within 14 days of confirmation of the cancellation, unless expressly agreed otherwise with the user.

Refunds are generally made using the same payment method as the original deposit, unless technical limitations or an agreement with the user require another method.

Exceptional circumstances and justified reasons for cancellation

If a reservation is cancelled due to exceptional and unforeseen circumstances, such as serious illness, hospitalisation, a death in the immediate family or other justified reasons preventing arrival, the Service Provider may consider a partial or full refund of the deposit, notwithstanding the standard cancellation conditions.

Each request is assessed individually, taking into account the circumstances of the cancellation, the time the request was received and any supporting documentation submitted to substantiate the reason for cancellation.

A decision on any refund is made after assessing all relevant circumstances. Submitting a request based on exceptional circumstances does not automatically entitle the user to a refund, except where such a right arises under applicable law.

No-shows and early departures

In the event of a no-show without prior cancellation, the deposit paid is non-refundable.

• Maris Homes – mobile homes: In the event of early departure, no refund is provided for the unused portion of the agreed stay, unless otherwise agreed or required by applicable law.
• Kamp Jasenovo – camping pitches: In the event of early departure, the guest must notify reception before leaving the campsite. If departure is announced in good time, the stay is generally charged on the basis of the actual number of nights spent and services used, unless different conditions were expressly agreed at the time of booking. Any overpayment will be refunded following the final calculation.

Changes to reservations

Requests to change the dates, accommodation category, number of guests or length of stay are subject to availability and the Service Provider’s approval.

Changes to a reservation may affect the total accommodation price. If the requested change cannot be accommodated, cancellation of the existing reservation remains subject to the cancellation conditions originally agreed.

Special booking conditions

Different cancellation and refund conditions may apply to certain promotional offers, special rates or reservations made through intermediaries, provided that these conditions were clearly communicated to the user before the reservation was confirmed.

These rules do not limit any rights granted to the user under the mandatory laws of the Republic of Croatia.

USE OF ACCOMMODATION

Maris Homes – mobile homes

A reservation at Maris Oasis Resort is for the selected category of mobile home, not a specific accommodation unit, unless expressly agreed otherwise.

Kamp Jasenovo – camping pitches

For stays of four or more days, the reservation is for a specific camping pitch, whose number is confirmed at the time of booking.

For stays shorter than four days, the reservation is for the selected pitch category only, with no guarantee of a specific pitch number.

The Service Provider reserves the right to change a previously assigned or confirmed pitch in exceptional and justified circumstances, such as technical problems, safety concerns or other unforeseen situations that prevent use of the reserved pitch. In such cases, the guest will be informed in advance and provided with a suitable replacement pitch of the same or a higher category at no additional charge.

Check-in, check-out and rules of stay

Check-in and check-out times are determined by the rules of the respective property and communicated to the user before arrival.

During their stay, users must comply with the House Rules of Maris Oasis Resort or Kamp Jasenovo, as applicable, governing check-in and check-out, use of accommodation and shared facilities, and other rules of stay.

Acceptance of the General Terms and Conditions and House Rules

By accepting the offer and confirming the reservation, the user acknowledges having familiarised themselves with and accepting these General Terms and Conditions, including the rules and conditions of stay applicable at Maris Oasis Resort and Kamp Jasenovo.

The user undertakes to comply with the House Rules, rules governing the use of accommodation units, shared areas and facilities, and other instructions issued by the Service Provider relating to safety, order and the peaceful enjoyment of the premises by all guests.

The user must inform other persons included in their reservation of the rules of stay and ensure that they comply with those rules while using the agreed services, within the scope of the user’s legal responsibility.

In the event of a breach of the House Rules or other rules of stay, the Service Provider may take appropriate measures, including issuing a warning or, in the case of serious or repeated breaches, terminating the provision of accommodation services, in accordance with applicable law and the agreed terms.

COMPLAINTS AND CLAIMS

The user has the right to submit a written complaint concerning accommodation services provided, the booking process, charges or other circumstances relating to the use of services at Maris Oasis Resort and Kamp Jasenovo.

A complaint may be submitted:

• In person at the campsite reception (by entering it in the complaints book).
• By registered post to: Ulica Jasenova 123, 22000 Žaborić – Šibenik, Croatia.
• By email to: info@marisoasis.hr.

To facilitate effective handling, complaints should preferably include the user’s full name, contact details, reservation number (if any), a description of the circumstances and any supporting documentation.

The Service Provider must acknowledge receipt of a written complaint without delay and respond in writing within 15 days of receipt, in accordance with the Croatian Consumer Protection Act.

If the complaint concerns an issue that can be resolved during the stay, the user is advised to notify reception without delay to enable a timely resolution.

Submitting a complaint does not limit any other rights available to the user under the applicable laws of the Republic of Croatia.

LIABILITY OF THE SERVICE PROVIDER AND THE USER

Liability of the Service Provider

The Service Provider undertakes to provide the agreed accommodation services in accordance with the confirmed reservation, published information and applicable laws of the Republic of Croatia.

The Service Provider endeavours to ensure that information published on the website, including accommodation descriptions, photographs, prices and availability, is accurate and up to date. In the event of an obvious error in published information or a technical issue affecting a reservation, the Service Provider will notify the user without undue delay and propose an appropriate solution in accordance with applicable law.

To the extent permitted by applicable law, the Service Provider is not liable for inability or delay in performing contractual obligations caused by extraordinary circumstances that could not have been foreseen, avoided or remedied. In such cases, the user will be informed promptly of circumstances affecting their reservation.

Liability of the user

The user is responsible for the accuracy of the information provided during booking and must promptly inform the Service Provider of any changes.

The user must use the accommodation, equipment and shared facilities with due care and in accordance with their intended purpose, the House Rules and the Service Provider’s instructions.

The user is liable for damage caused by their actions or omissions in accordance with the applicable laws of the Republic of Croatia.

Limitation of liability

The Service Provider is not liable for interruptions to the website or booking system caused by technical issues involving third parties or circumstances beyond its reasonable control, except where liability arises under applicable law.

Nothing in these General Terms and Conditions excludes or limits the Service Provider’s liability where such exclusion or limitation is prohibited by law.

PERSONAL DATA PRIVACY POLICY

This Privacy Policy concerns the processing of personal data of users of the website marisoasis.hr, owned by MARIS OASIS d.o.o. for tourism and hospitality, Put Supavla 1, 21000 Split, Republic of Croatia.

We take particular care to protect the personal data of website users, guests and persons interested in our services, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the Croatian Act on the Implementation of the General Data Protection Regulation and other applicable laws of the Republic of Croatia.

Personal data is collected and processed only for lawful, specific and clearly defined purposes, using appropriate technical and organisational safeguards.

Reservations and stays at the campsite (pitches and mobile homes)

Some of your personal data may be collected from forms you complete on our website (first name, surname, email address and telephone number) and from details of your visit to our website, including information that may identify you, such as your Internet Protocol (IP) address. Some data is collected automatically through cookies; you can read more about this in the Cookies section.

Where data is collected through video surveillance, we do so in accordance with legal requirements and only where justified for the protection of employees, visitors and property.

When you reserve accommodation on our pitches or in our mobile homes, we collect your personal data to perform the agreed service.

At reception check-in, we are legally required to collect information from your identity documents in order to register your stay in the national eVisitor system. Without this information, we cannot provide accommodation services.

COLLECTION OF PERSONAL DATA AND PURPOSES OF PROCESSING

We collect data in two ways:

• Directly through our system: When you select dates directly on our website and enter your details in the booking form.
• Newsletter (marketing communications): If you voluntarily subscribe to our newsletter, we collect your email address and name to send you information about discounts, special offers and news from the campsite.

We process your data exclusively for the following purposes:

• Performance of the accommodation contract (booking a pitch/mobile home and registration in the eVisitor system).
• Collection of a deposit to secure a reservation.
• Consent to marketing (newsletter): The legal basis for sending newsletters is your explicit consent. We retain your email address for this purpose until you withdraw your consent or unsubscribe from the mailing list.

We use CorvusPay (Corvus Info d.o.o.) to process online deposit payments. The data necessary for card transactions is processed through this system. Payment card details are processed through a secure payment interface in accordance with applicable security standards and personal data protection laws.

Detailed information about online payment security is available on the separate “Online Payment Security” page.

• The campsite does not see, collect or store your bank card details (card number or CVV code).
• Card details are entered and transmitted exclusively through CorvusPay’s secure, encrypted interface.
• CorvusPay processes this data solely as a processor for the purpose of authorising and collecting the deposit.

COLLECTION AND USE OF PERSONAL DATA

We share your data only with partners necessary to provide our services and fulfil legal obligations:

• CorvusPay (card payment processing provider).
• eVisitor system (Croatian National Tourist Board, for mandatory tourist registration).
• Accounting service provider (for issuing deposit and final invoices).
• An automated platform through which we securely store email addresses and send newsletters (in accordance with its high data protection standards).

We process the collected data using appropriate legal, technical and organisational security measures to prevent unauthorised processing of personal data.

Access to personal data is granted only to employees who need it, and only to the extent necessary to provide our services.

We retain collected personal data only for as long as necessary to fulfil the purpose for which it was collected, or for the period prescribed by applicable law.

We retain collected personal data only for as long as necessary to fulfil the purpose for which it was collected, or for the period prescribed by applicable law.

We retain booking and invoice information in accordance with the laws of the Republic of Croatia.

You may request access to your data, rectification of inaccurate data, erasure (where this does not conflict with statutory invoice retention obligations) and object to processing at any time by emailing: info@marisoasis.hr.

Unsubscribing from the newsletter: You may withdraw your consent to receive marketing messages at any time by clicking the “Unsubscribe” link at the bottom of each newsletter. Unsubscribing is immediate and free of charge.

In accordance with applicable personal data protection laws, every request, complaint or enquiry will be addressed as soon as possible and no later than 15 days after receipt. When communicating with you and receiving requests, we will make reasonable efforts to verify the identity of the requester and prevent unauthorised processing of personal data.

If you believe that any rights under this policy have been infringed, you may lodge a complaint concerning the processing of personal data with the Croatian Personal Data Protection Agency (AZOP), Selska 136, HR-10000 Zagreb, email: azop@azop.hr.

AMENDMENTS TO THE TERMS OF USE

The website owner reserves the right to amend or supplement these Terms of Use to reflect applicable legislation, changes in business operations or website functionality.

All amendments and supplements to the Terms of Use will be published on www.marisoasis.hr, together with the date of the most recent update.

Amendments to the Terms of Use do not affect the rights and obligations of users arising from previously confirmed reservations, unless otherwise provided by applicable law or expressly agreed with the user.

Users must use the website in accordance with applicable law and refrain from any actions that could compromise its security, functionality or the rights of other users.